Shared Services
Looking for assistance with 3STEP Shared Services? Submit a ticket to request help! All tickets will be directed to the correct Shared Services Department to be managed.
General
Lockbox Mailing Address
For Checks Only
3 Step Sports LLC
Department 2780
P.O. Box 986500
Boston, MA 02298-6500
*Do NOT send FEDEX, UPS
*Only accepts United States Postal Office options
Regular Mailing Address
3 Step Sports LLC
P.O. Box 3070
Andover, MA 01810
Physical & Billing Address
Physical Address/Billing Address
300 Brickstone Sq.
Andover, MA 01810
(781) 722-0338
(833) 655-6455
Apparel/ Event Activation/ Facilities
Finance
For sport specific Coach Pay and Staff Pay boards: Contact your Sport Operations Manager
Questions?
Submit a ticket to support@threestep.com to connect with the Accounting and Finance team.
Use the CLASS FINDER to look up your class code for any invoices, reimbursement boards, payment requests, PlayerFirst builds and CONCUR expense reports.
Expense Reports and Individual Employee Travel. Visit concursolutions.com
For all of the how to’s, timelines and steps to submit payment requests!
CLICK HERE FOR GUIDELINES
Payment Request Form
HR/ Legal
Facility Rental Contracts
Facility Rental Contract Guidelines
When you complete the Ironclad request form for a facility rental, follow there guidelines
Facility Rental Contract Guidelines
When a facility is sending you a contract, send them this information sheet so they have the correct information to complete their contract template.
Facility Rental Information Sheet
Operations Team
GENERAL HELP
The Operations Team can assist with:
- Check Log Management
- Check Requests
- Club Team Tournament Registration
- Coach Contracts
- Coach/Staff Pay
- Coach/Staff Pay Paperwork
- COI Requests
- G4E Requests
- PlayerFirst Registrations
- Refunds, Credits, Invoices
- Rental Facility Contracts
- Square Set up & reporting
- TicketSpice
- TUO
Submit a ticket to support@threestep.com to request assistance.
PLATFORM TRAINING
Need assistance on how to use a platform?
Submit a ticket: support@threestep.com
WEEKLY PLATFORM TRAINING SESSIONS
Anyone is welcome to join the weekly training sessions that will teach and review the different platforms or tasks within platforms.
See a topic that you would like to learn more about? Join the Zoom!
We look forward to seeing you there!
SET UP A JIRA ACCOUNT
Sign up to view or comment on 3Step Support requests.
If you have questions regarding the JIRA Account creation, please submit a ticket to support@threestep.com
HOW TO SUBMIT AN INJURY REPORT FORM
Submit form: HERE or email a hardcopy to reporting@threestep.com
If you have questions regarding the Injury Report Form, please submit a ticket to support@threestep.com
PlayerFirst
Registration Request
Training
To sign up for PlayerFirst training, visit the Calendly link HERE to schedule time with the team
Questions & Office Hours
Submit a ticket to support@playerfirsttech.com with any questions or concerns regarding the website or app
OFFICE HOURS
The PlayerFirst staff is also available online:
Thursdays from 12:00 -1:00 EST.
Office Hours ZOOM linkMeeting ID: 439 174 3100Passcode: 123Step
Helpful Resources
For additional resources and important documentation, please visit Confluence HERE
Additional Shared Services
Logistics Requests
How to request event supplies via FLEX: HERE
- Contact your Sport Operations Manager for login information
- Use “3step.flexrentalsolutions.com” as the cloud URL
How to request a vehicle submit form: HERE
How to request a shipment: HERE
Questions?
Submit a ticket to support@threestep.com to connect with the logistics team.
Marketing Requests
How to request marketing & website needs: HERE
For sport specific marketing support and questions, contact your Sport Marketing Account Manager.
Questions?
Submit a ticket to support@threestep.com to connect with the marketing team.
What we do
- Video analytics
- Live-streaming assistance
- Highlight reel generations
- Recruiting tools
- Video support for event game film
Request event capture: HERE
Questions?
Submit a ticket to support@threestep.com to connect with the Video team
Questions?
Submit a ticket to support@threestep.com to connect with the sponsorship team.
Issues or Questions?
Issues or questions, other than PlayerFirst support, please send an email to tech.support@threestep.com.
Need Access?
Access to systems? Have your supervisor send a request to the same tech.support@threestep.com email.
Travel
What We do
Travel
TravelFirst & Apex Events are resources to support your needs!
Staff Travel (hotels, flights and cars)
Club Team Hotel Room blocks
Event Hotel Room blocks (participating teams, event staff and umpires/officials)
Questions?
Submit a ticket to travel@threestep.com or support@threestep.com to connect with the travel team.
Staff & Club Team Support
Staff Travel Form
Who needs to fill out this form?
Anyone within your brand that will require a hotel/flight and/or car to be booked through Travel First. This is a one-time form. All information will stay on file for future use!
Flight and Car Request
Who needs to complete this form?
Any staff member that wants assistance with booking their flight and rental car for company travel.
Club Team Hotel Room Blocks
Who needs to fill out this form?
Any internal club attending a tournament that needs a room block. Can be used when the host tournament requires Stay to Play.
Event Support
Event Support
For the event you are hosting. Provides assistance for participating clubs, your event staff and umpires/officials.
Q & A
3STEP Travel Question & Answer
Any inquiries can go to: travel@threestep.com or support@threestep.com
Q: Can employees still use Concur?
A: YES, employees with Concur accounts can still book travel in Concur
Note: January 1, 2024 all travel will use Travel First staff
Q: Who is the main point of contact?
A: Travel First, travel@threestep.com
Q: Is there a contact for issues on the weekend?
A: Yes, Travel First will have coverage for any after-hour issues
Q: How do we get our necessary personal information to Travel First? Eg. Date of Birth
A: Each traveler will be asked to complete a one-time STAFF TRAVEL FORM
Q: Can we send bulk requests?
A: Yes, when you complete the Request Form, use the first passengers name and then attach the document with all of the other requests. Eg. Excel spreadsheet with each traveler
Q: Will supervisors need to approve travel?
A: Yes, to ensure the booking meets budget requirements, the manager will be copied on the booking and the manager will be asked to approve. Nothing will be booked without that approval
Q: Hotels often ask for credit card authorization forms, who will complete those?
A: Travel First staff
Q: Will rental car companies require a credit card when one of your travelers picks up the car?
A: Travel First will use National/Enterprise when possible, set up direct billing, to eliminate the credit card request at pick up
Q: Who gets the rebate on Hotel room blocks?
A: The brand will be credited with the revenue
Q: How do we keep track of the rebates?
A: Monthly reports will be distributed to the Sport Operation Managers.
Q: Can Travel First assist clubs and the staff with hotel blocks/rooms when they are attending a Stay to Play event?
A: Yes
Q: Will staff be included in the room blocks?
A: Yes, when you request that
Q: Can we use Site Search for our travel if we have used them in the past?
A: Continue to work directly with Site Search
Q: Can we still use Apex Events for your Hotel room blocks and staff rooms?
A: Continue to use Apex Events for your event housing needs. Send your requests to travel@threestep.com and Apex Events will get your information.
Contact Information
The main number to Travel First is 610-831-9275 hours of operation are Monday-Friday 8am-5:30pm EST for hotel, flight, car requests.
For hotel assistance (check in, billing issues, etc) travelers can call or text 610-831-9275 and we will respond accordingly.
For Air/Car day of travel assistance/changes the travelers will reach out to the airline or rental car company directly