Looking for assistance with SHARED SERVICES?
SUPPORT@THREESTEP.COM
General
Lockbox Mailing Address
(For Checks Only)
3 Step Sports LLC
Department 2780
P.O. Box 986500
Boston, MA 02298-6500
*Must send regular mail
Regular Mail Address
3 Step Sports LLC
P.O. Box 3070
Andover, MA 01810
Physical Address
3 Step Sports LLC
300 Brickstone Sq.
Andover, MA 01810
(781) 722-0338
(833) 655-6455
Apparel
General Apparel Inquiries
Submit a ticket: apparel@threestep.com
Staff Store
Click HERE to view the 3STEP Staff Store
Execution Team
support@threestep.com to reach the Execution Team
Player First Registration Request Form(s)
Complete the form HERE to request registration
FOR BULK UPLOAD ONLY: Complete the spreadsheet HERE and then attach it to the form HERE
NOTE: You will have to download a copy of the spreadsheet in order to upload it to the form
NEED Player First Help? support@playerfirsttech.com
How To Submit an Injury Report Form
Submit form: HERE or email a hardcopy to reporting@threestep.com
If you have questions regarding the Injury Report Form, please submit a ticket to operations@threestep.com
Concur
Expense Reimbursement and Employee Travel
Platform Issues and Training
User Additions/ Deletions/ Permissions
General Operations Inquiries
Submit a ticket: operations@threestep.com
Event Activation
Facilities
3STEP Facility Database
View HERE
To request login information, please email ryan.bird@threestep.com
How to request a third party facility contract
See the Legal Section below
How to use AthleteTrax
Ryan Bird: ryan.bird@threestep.com
How to request new Internal facility time
Submit form: HERE
How to change an Internal facility request
Submit form: HERE
General Facility Management Inquiries
Ryan Bird: ryan.bird@threestep.com
Facility Work Order Request
Submit form: HERE
General Facility Maintenance Inquiries
Joe Shirley: joe.shirley@threestep.com
Finance
Department Specific Invoice Payment Request Form
APEX Travel
Baseball
threestep.com/baseball-invoices
Basketball
threestep.com/basketball-invoices
Field Hockey
threestep.com/fieldhockey-invoices
threestep.com/seacoastfh-invoices
Football
threestep.com/football-invoices
Lacrosse
STAFF PAYMENT BOARDS
Contact Your Sport Operations Lead
General Accounting/Finance Inquiries
support@threestep.com to connect with the Accounting and Finance team
Human Resources
How to access Insperity
Insperity Portal: HERE
Insperity Help Center
866-715-3552
3STEP Employee Directory
Visit the Employee Directory HERE
General Human Resource Inquiries
hr.support@threestep.com to connect with the HR team.
Legal
How to request a COI
Consult your Sports Operations Lead
Legal will request all COIs for new facility contracts processed through Legal
How to request a third party facility contract
Contract Management System: HERE
If you do not have access to the contract management system contact legal@threestep.com
3STEP Staff Classifications
View Staff Classifications: HERE
How to request accounts to the COI Portal, Contract Management System, or Staff Database
Submit a ticket: legal@threestep.com
How to request a subcontractor background check
Consult your Sport Operations Lead
Ironclad Contract Management System
Click HERE to visit Ironclad
To request an account email legal@threestep.com
Contract Workflow Instructions: HERE
Contract Management Training Video: HERE
How to Get Started in the Contract Management System: HERE
General Legal Inquiries
Deanna Sheridan: deanna.sheridan@threestep.com
Logistics
How to request event supplies
Fishbowl Access: HERE
No Fishbowl Access: Bryan Johnson: bryan.johnson@threestep.com
How to request a vehicle
Submit form: HERE
How to request a shipment
Bryan Johnson: bryan.johnson@threestep.com
General Logistics Inquiries
Bryan Johnson: bryan.johnson@threestep.com
Sponsorship
support@threestep.com to get in touch with the Sponsorship team
Technology
Issues or questions, other than PlayerFirst support, please send an email to tech.support@threestep.com.
Access to systems? Have your supervisor send a request to the same tech.support@threestep.com email.
Who needs to fill out this form?
Anyone within your brand that will require a hotel/flight and/or car to be booked through Travel First
Travel Event Support
For the event you are hosting. Provides assistance for clubs attending, your staff and umpires/officials
Video
General Video Inquiries
support@threestep.com will get you connected with the Video team
How to request Event Content Capture
Submit form: HERE