Internal Services Support

Complete the form HERE to request registration builds

FOR BULK UPLOAD ONLY: Download the spreadsheet HERE,  complete the spreadsheet, attach it to the bulk request form HERE

NOTE: You will have to download a copy of the spreadsheet in order to upload it to the form

To sign up for PlayerFirst training, visit the Calendly link HERE to schedule time with the team

Submit a ticket to support@playerfirsttech.com with any questions or concerns regarding the website or app

OFFICE HOURS

The PlayerFirst staff is also available online:

Thursdays from 12:00 -1:00 EST.

Office Hours ZOOM link
Meeting ID: 439 174 3100
Passcode: 123Step

For additional resources and important documentation, please visit Confluence HERE

Are you on-site and need to have parents/players register?

HIGHLY recommended to have an iPad or a computer to execute this!

STEPS to REGISTER ON-SITE

Need help? Support@threestep.com

Travel

TravelFirst & Apex Events are resources to support your needs!

Staff Travel (hotels, flights and cars)

Club Team Hotel Room blocks

Event Hotel Room blocks (participating teams, event staff and umpires/officials)

Questions?

Submit a ticket to travel@threestep.com or support@threestep.com to connect with the travel team.

Staff Travel Form

Event Support

For the event you are hosting. Provides assistance for participating clubs, your event staff and umpires/officials.

Event Hotel Request Form

3STEP Travel Question & Answer

Any inquiries can go to: travel@threestep.com or support@threestep.com

Q: Can employees still use Concur?

A: YES, employees with Concur accounts can still book travel in Concur

Note: January 1, 2024 all travel will use Travel First staff

Q: Who is the main point of contact?

A: Travel First, travel@threestep.com

Q: Is there a contact for issues on the weekend?

A: Yes, Travel First will have coverage for any after-hour issues

Q: How do we get our necessary personal information to Travel First? Eg. Date of Birth

A: Each traveler will be asked to complete a one-time STAFF TRAVEL FORM

Q: Can we send bulk requests?

A: Yes, when you complete the Request Form, use the first passengers name and then attach the document with all of the other requests. Eg. Excel spreadsheet with each traveler

Q: Will supervisors need to approve travel?

A: Yes, to ensure the booking meets budget requirements, the manager will be copied on the booking and the manager will be asked to approve. Nothing will be booked without that approval

Q: Hotels often ask for credit card authorization forms, who will complete those?

A: Travel First staff

Q: Will rental car companies require a credit card when one of your travelers picks up the car?

A: Travel First will use National/Enterprise when possible, set up direct billing, to eliminate the credit card request at pick up

Q: Who gets the rebate on Hotel room blocks?

A: The brand will be credited with the revenue

Q: How do we keep track of the rebates?

A: Monthly reports will be distributed to the Sport Operation Managers.

Q: Can Travel First assist clubs and the staff with hotel blocks/rooms when they are attending a Stay to Play event?

A:  Yes

Q: Will staff be included in the room blocks?

A: Yes, when you request that

Q: Can we use Site Search for our travel if we have used them in the past?

A: Continue to work directly with Site Search

Q: Can we still use Apex Events for your Hotel room blocks and staff rooms?

A: Continue to use Apex Events for your event housing needs. Send your requests to travel@threestep.com and Apex Events will get your information.

The main number to Travel First is 610-831-9275 hours of operation are Monday-Friday 8am-5:30pm EST for hotel, flight, car requests.

For hotel assistance (check in, billing issues, etc) travelers can call or text 610-831-9275 and we will respond accordingly.

For Air/Car day of travel assistance/changes the travelers will reach out to the airline or rental car company directly