SHARED SERVICES

Looking for assistance with SHARED SERVICES? 

SUPPORT@THREESTEP.COM


 

General

Lockbox Mailing Address

(For Checks Only)

3 Step Sports LLC

Department 2780

P.O. Box 986500

Boston, MA 02298-6500

*Must send regular mail

Regular Mail Address

3 Step Sports LLC

P.O. Box 3070

Andover, MA 01810

Physical Address

3 Step Sports LLC

300 Brickstone Sq.

Andover, MA 01810

(781) 722-0338

(833) 655-6455


 

Apparel

General Apparel Inquiries

Submit a ticket: apparel@threestep.com

Staff Store

Click HERE to view the 3STEP Staff Store


 

 

Execution Team

support@threestep.com to reach the Execution Team

Player First Registration Request Form(s)

Complete the form HERE to request registration

FOR BULK UPLOAD ONLY: Complete the spreadsheet HERE and then attach it to the form HERE

NOTE: You will have to download a copy of the spreadsheet in order to upload it to the form

NEED Player First Help? support@playerfirsttech.com

 

How To Submit an Injury Report Form

Submit form: HERE or email a hardcopy to reporting@threestep.com

If you have questions regarding the Injury Report Form, please submit a ticket to operations@threestep.com

Concur

Expense Reimbursement and Employee Travel

concursolutions.com

Platform Issues and Training

User Additions/ Deletions/ Permissions

General Operations Inquiries

Submit a ticket: operations@threestep.com


 

Event Activation

Our expertise falls into the below areas:
*branding/signage
*on-site merchandise solutions
*activation support (before, during and post events)
*aligning best practices across all groups
For all inquiries on Event Activation please reach out to support@threestep.com to connect with the Event Activation team.


 

Facilities

3STEP Facility Database

View HERE

To request login information, please email ryan.bird@threestep.com

How to request a third party facility contract

See the Legal Section below

How to use AthleteTrax

Ryan Bird: ryan.bird@threestep.com

How to request new Internal facility time

Submit form: HERE

How to change an Internal facility request

Submit form: HERE

General Facility Management Inquiries

Ryan Bird: ryan.bird@threestep.com

Facility Work Order Request

Submit form: HERE

General Facility Maintenance Inquiries

Joe Shirley: joe.shirley@threestep.com


 

Finance

Department Specific Invoice Payment Request Form

STAFF PAYMENT BOARDS

Contact Your Sport Operations Lead

General Accounting/Finance Inquiries

support@threestep.com to connect with the Accounting and Finance team


 

Human Resources

How to access Insperity

Insperity Portal: HERE

Insperity Help Center

866-715-3552

3STEP Employee Directory

Visit the Employee Directory HERE

General Human Resource Inquiries

Customer Support Site

hr.support@threestep.com to connect with the HR team.


 

Legal

How to request a COI

Consult your Sports Operations Lead

Legal will request all COIs for new facility contracts processed through Legal

How to request a third party facility contract

Contract Management System: HERE

If you do not have access to the contract management system contact legal@threestep.com

3STEP Staff Classifications

View Staff Classifications: HERE

How to request accounts to the COI Portal, Contract Management System, or Staff Database

Submit a ticket: legal@threestep.com

How to request a subcontractor background check

Consult your Sport Operations Lead

Ironclad Contract Management System

Click HERE to visit Ironclad

To request an account email legal@threestep.com

Contract Workflow Instructions: HERE

Contract Management Training Video: HERE

How to Get Started in the Contract Management System: HERE

General Legal Inquiries

Deanna Sheridan: deanna.sheridan@threestep.com


 

Logistics

How to request event supplies

Fishbowl Access: HERE

No Fishbowl Access: Bryan Johnson: bryan.johnson@threestep.com

How to request a vehicle

Submit form: HERE

How to request a shipment

Bryan Johnson: bryan.johnson@threestep.com

General Logistics Inquiries

Bryan Johnson: bryan.johnson@threestep.com


 

 

Marketing & Media

How to request Marketing/Media/Website needs

Submit form: HERE

How to request Event Content Capture

Submit form: HERE

General Marketing/Media Inquiries

support@threestep.com


 

Sponsorship

support@threestep.com to get in touch with the Sponsorship team


 

Technology

Issues or questions, other than PlayerFirst support, please send an email to tech.support@threestep.com.

Access to systems? Have your supervisor send a request to the same tech.support@threestep.com email.


 

TRAVEL

 

Staff Travel Form

Who needs to fill out this form?

Anyone within your brand that will require a hotel/flight and/or car to be booked through Travel First

Travel Event Support

For the event you are hosting. Provides assistance for clubs attending, your staff and umpires/officials

Event Hotel Request Form

 


 

Video

General Video Inquiries

support@threestep.com will get you connected with the Video team

How to request Event Content Capture

Submit form: HERE